Medicaid Transportation

Medicaid Transportation

All non-emergency Medicaid Transportation in the county are managed and is subject to the Prior approval of Medical Answering Services, LLC on behalf of the New York State Department of Health and such approval must be obtained prior to incurring expenses.

To participate in  the New York State Medicaid Program a taxi provider must meet all applicable State, County and Municipal requirements for legal operation.

When Ordering Medicaid transportation a medical provider or enrollee has three options:

  • Phone 1-855-360-3547 Request Carmel Taxi and Car Service as your transportation vendor provider.
  • Fax 1-315-299-2786
  • Website: and select Secure User Login.  You will need a user name and password to access the secure MAS portal.

When Ordering transportation through any of these avenues a medical provider or enrollee should be prepared with the following information:

  • Name
  • Birth date
  • Address
  • Contact Number
  • Medical reason for Transportation
  • Level of transportation required
  • Name of ordering physician and name of physician that will be seen
  • Date and time of the appointment
  • Location of the medical appointment
  • Transportation vendor with whom you prefer to ride let them know that you want Carmel Taxi
  • Any other special instructions needed for the trip

What a Medicaid Enrollee should expect from Medicaid Transportation

Elderly man being assisted photo

When going to and from their medical appointments Medicaid recipients will be entitled to;

  • A safe ride in a vehicle that is safe, clean, non-smoking and well maintained.
  • The vehicle must also be appropriately heated and air conditioned.
  • The driver being on time, courteous and clean.
  • Being treated with respect.